Privacy Policy

Daikin MR Engineering Co., Ltd. (hereinafter, "DMRE", "we", "us" etc. ), together with our group companies, is sincerely committed to ethical behavior and legal compliance, and we also consider the protection of personal information - a valuable asset entrusted to us - as our social responsibility, therefore, hereby we set forth this Privacy Policy.


1) Collection of Personal Information
DMRE time to time and to the extent necessary for legitimate business activities collects personal information during the course of our various business activities - such as air conditioning, chemical, oil hydraulics, defense and electronics business – upon agreement or consent of our Customers or Business Partners, through requests or contacts to us such as in relation to product or service orders, technical consultations, service or maintenance request or requests for catalogues and manuals etc. market or other surveys and events, and other requests.
You can refer to our main products and services here.
2) Purpose of Processing Personal Information
We process the collected personal information for the following purposes.
Personal information of our Customers(1)Supplying our products and services
(2)After sales and services
(3)Improving the quality of the planning/research and development of our products
(4)Responding to requests from our Customers
(5)Providing information about our products and/or services
(6)Organization of our sales campaigns and other events (e.g. sending out invitations)
(7)Surveys and product monitors
(8)Management of the access to our premises
Personal information of our Business Partners(1)Organization of business meeting (e.g. sending out invitations)
(2)Contacts and provision of information to the persons in charge of our Business Partners
(3)Performance of works and services entrusted to us by our Business Partners
(4)Management of access to our premises
Personal information of our Shareholders(1)Performance of our and our Shareholders' rights and obligations as prescribed by the Companies Act
(2)Provision of services to our Shareholders
(3)Management of shares and shareholders by preparing databases required by laws and regulations
3) Joint Use of Personal Information
DMRE may, within the scope of the above described purposes, jointly use the collected personal information with our group companies. When the joint use is with third parties outside the Daikin group companies, we will inform the data subject about the scope, purpose and other necessary items via our website or by other means.
(1) Categories of jointly used personal informationName, address, phone and other contact information, other personal information for the above prescribed purposes including sales information related to our products/services, installation or maintenance related information etc.
(2) Entities jointly using the personal informationGroup Companies in Japan (Japanese)
Group Companies in Other Countries
(3) Responsible entityDaikin MR Engineering Co., Ltd.
4) Disclosure of Personal Information to Third Parties
To the extent necessary for the purpose of processing personal information, DMRE may disclose personal information to our subcontractors. In addition, disclosure to third parties without the data subject's consent may occur in cases prescribed by law, in cases necessary to protect the life and/or the property of human beings, and in cases where the improvement of public health, healthy upbringing of children, cooperation with the police, court or other public bodies make it necessary.
5) Period for Storing Personal Information
DMRE stores personal information for the period necessary to achieve the purpose of obtaining the personal information, provided, however, that if laws require differently, such period will be set in accordance with the laws.
6) Request for Disclosure etc. of Personal Information
Upon receipt of request from the respective data subject pursuant to our procedures, DMRE will promptly disclose the personal information held by us about the data subject, unless such disclosure may cause major detrimental impact on our operations, and/or unless such disclosure may cause a risk to the life, safety, property or other rights of individual(s) etc.
Furthermore, upon receipt of request from the respective data subject pursuant to our procedures in order to revise, add, delete or cease using personal information held by us on him or her, DMRE will promptly investigate the request, and in case the request is reasonable, we will certainly accept the request.
Procedures on disclosure etc. requests are described here.
7) Cross-border transfer
In cases when we transfer personal information across borders to our group companies or to third parties, we check applicable laws and regulations to such international transfer and comply with those laws and regulations.


DMRE will comply with this Privacy Policy, our other internal rules, and applicable laws and guidelines on the protection of personal information.


DMRE has a management system and implements appropriate security measures in order to maintain integrity and security and prevent unauthorized access, loss, manipulation or leaks etc. of personal information. Furthermore, upon subcontracting the processing of personal information, we make efforts to protect such personal information by selecting subcontractors who handle personal information appropriately and by prescribing the necessary measures to the subcontractor for the appropriate data management.


DMRE regularly reviews and seeks to improve our efforts on the protection of personal information.


Our policy with respect to the use of cookies are described here.


With regard to the personal data of the data subject residing in the European Union, DMRE will properly respond to requests from data subjects based on the right of access to the personal data, the right to correction, addition or erasure, the right to discontinuation of use, the right to data portability, the right to object, the right not to be subject to a decision based solely on automated processing, and the right to withdraw consent.

Daikin Group may transfer personal data of European Union residents to countries not recognized by the EU Commission as a country having an adequate level of protection; however, in such case, DMRE and Daikin Group companies will appropriately handle such personal data of EU residents in accordance with the appropriate safeguards set forth in General Data Protection Regulation (e.g. upon conclusion of Standard Contractual Clauses, and other adequate safe guards).

Furthermore, please note that data subjects residing in the European Union may lodge complaints to the supervisory authority with regard to the processing of personal data by DMRE.

Procedures of the right to disclosure etc. are described here:

Procedures of the right to data portability, the right to object, the right not to be subject to a decision based solely on automated processing, and the right to withdraw consent are described here:


Questions or comments on this Privacy Policy may be sent to this contact: